About us
From roadside incident to measurable resolution, Nowass keeps mobility moving
Nowass combines 24/7 assistance operations, field partner coordination, insurance-grade reporting, and AI-supported automation.
About
Our Journey Towards Reliable Mobility Assistance
Nowass is a technology-driven roadside assistance operations company built for drivers, insurers, fleets, dealers, and mobility platforms that need fast, accountable assistance at scale. Our core values are speed, clarity, accountability, and customer calm during stressful moments.
Our operating model connects call center discipline, vetted field providers, digital reporting, and automation. We help partners transform assistance from a cost center into a retention, revenue, and trust-building channel through assistance services and automation designed around measurable response times and real customer outcomes.
Mission
Our mission is to make roadside assistance faster, smarter, and more trusted
A driver should not have to guess who is coming, when help will arrive, or whether the service promise will be kept.
Eray Bilgin
Chief Operations & Technology Officer
A word from our operations lead
Thank you for considering Nowass as your assistance and operations partner. In roadside support, time is not only money; it is anxiety, brand trust, safety, and customer loyalty.
Our job is to design the right service promise, protect it with disciplined operations, and keep improving it with data. Every case should make the next case faster, clearer, and more profitable for our partners.
That is what Nowass is about: measurable help when people need it most.
The Nowass Advantage
We are at your service
Nowass is a client-oriented assistance company with a service attitude. Our core value is to be helpful to drivers, insurers, fleets, and partners while maintaining the highest quality standards in today's roadside assistance operations market.
Pricing Predictability
Everything Nowass does is process-driven, and that starts with transparent package, SLA, and network-cost planning. We work closely with partners to understand coverage goals, incident volume, service limits, partner costs, and risk areas before shaping a commercial model.
Commitment to Quality
At Nowass, process improvement is part of daily operations. We use incident data, partner feedback, call quality reviews, and SLA results to refine how cases are opened, assigned, escalated, and reported.
Established Expertise
Roadside assistance is a mix of urgency, empathy, field logistics, and commercial control. Nowass brings operators, network coordinators, analysts, and technology specialists together so every program can move from promise to measurable service delivery.
Broad Mobility Experience
We support assistance programs across multiple mobility and service categories, including insurance, EV and energy mobility, fleets, quality teams, automotive, and more. We combine operational know-how with business analysis so each package reflects real roadside demand, customer expectations, and margin constraints.
Operations and Technology Team
Every assistance program starts with the right mix of call-center operators, partner coordinators, analysts, product specialists, and automation support. That blend helps Nowass move quickly without losing service discipline.
NOWASS partnership areas
Resolve cases faster with Nowass
Share your coverage need today and your pilot network can be ready as early as 2-4 weeks