Ankara

Roadside Assistance Operations for Ankara Programs

Call center, towing partner coordination, and SLA reporting for assistance teams

Coordinate 24/7 roadside incidents, tow partners, insurance approvals, and member updates through Nowass.

Our service

Nowass Helps Ankara Programs Deliver 24/7 Assistance

Fast: Emergency calls are classified, prioritized, and assigned to the right partner quickly
Scalable: Coverage can expand from a pilot corridor to multi-city assistance operations
Visible: Every case includes status, cost, SLA, and customer communication checkpoints
Local: Regional field coverage supported by centralized Nowass operations
Smarter: AI-assisted intake and reporting reduce manual follow-up for call-center teams

Roadside assistance service on mobile devices

Our clients

Our commitment to assistance teams

Fast Case Activation

Nowass brings emergency calls, tow partner assignment, member updates, and insurer reporting into one disciplined roadside assistance flow.

Network-agnostic

We work with the partner, insurer, fleet, and platform stack that best fits each program instead of forcing a single vendor model.

SLA-driven

Every incident is tracked with clear status, escalation rules, evidence capture, and performance reporting for operational leaders.

Nowass helps assistance, insurance, and fleet teams run roadside operations with a connected call center, verified towing partners, SLA controls, and member communication.

Assistance Programs Built Around Real Roadside Demand

Explore how Nowass frames incidents, partner coverage, reporting, and customer experience for high-pressure assistance operations.

Operation Flow

Insurance

Insurance assistance command center

A national insurer can use Nowass to route roadside incidents, monitor SLA risk, and turn assistance coverage into a retention product with measurable claim reduction.

Billing & Settlement

Insurance, Fleet

B2B assistance billing and settlement

Usage-based assistance programs need transparent settlement between brand, provider, and customer. Nowass structures the data trail that keeps billing clean.

Training & Quality

Call Center, Quality

Agent training and quality academy

Operators receive practical playbooks for stressful roadside cases, policy limits, partner escalation, and customer reassurance across all assistance products.

Operations

SLA

Partner

All projects

View all Nowass projects

Explore how Nowass solutions improve operations, partner networks, and SLA control

What Our Clients Say

"We can see every step from claims intake to towing dispatch on one screen."

NOWASS made our emergency support operation more measurable. We track team, SLA, and cost reports in a simple way.

Insurance Operations Manager

Corporate Assistance Program

"Our drivers now clearly see when they will receive support and where the team is."

On the fleet side, we analyze waiting times and repeat breakdown calls more effectively. Live tracking increased customer confidence.

Fleet Manager

Logistics and Field Operations

"Managing package sales, applications, and customer communication in the same flow made a serious difference."

For our agency, the roadside assistance package became more than an add-on service; it became a strong offer that generates recurring revenue.

Agency Channel Lead

Package Sales Partnership

"The OBD and parts verification approach reduced unnecessary towing and wrong-part risk."

Technical accuracy and customer communication improved at the same time in service operations. The integration process moved quickly.

Service Network Director

Automotive Service Partner

"A separate procedure and safe transport standard for EV users gave us confidence."

Charging guidance, battery depletion, and EV-compatible towing processes can now be explained more clearly to customers.

EV Operations Lead

New Mobility Ecosystem

"Towing, accommodation, and alternative transportation support came together in a single process."

After an accident, we can offer the customer not only vehicle transfer, but a real solution for continuing the journey.

Claims Support Team

Post-Accident Assistance

"Measuring partner performance made it easier to assign the right team to the right job."

With region, service type, speed, and feedback data, we manage our field network much more intentionally.

Partner Network Manager

Towing and Service Operations

"When our customers are stranded, they call one number and get a clear answer."

The 24/7 call approach, packaged service, and live updates provide confidence, especially on intercity trips.

Individual Package User

NOWASS Premium

"We explain roadside assistance packages more clearly across campaigns and social media."

The NOWASS message is clear: emergency support, packaged coverage, and corporate efficiency. That clarity also strengthens ad conversions.

Growth Team

Package and Performance Marketing

Reviewed on

4.8 rating

Resolve cases faster with Nowass

If you submit a request today, your pilot assistance network can be planned
as early as 2-4 weeks

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