Account and Data Deletion Request

Data controller and request channel

Delete your account in the app

The primary path is the same in the Nowass customer app and the Nowass Partner provider app:

1. Open “Delete account in the app” on the Profile screen.
2. Select “Create account deletion request”.
3. Choose “Continue” after reviewing the first notice about access and data scope.
4. Choose “Submit request” in the second and final confirmation.

When the request is accepted, app sessions and device-notification bindings are closed and the status is shown as “pending policy review”. The two-step confirmation helps prevent accidental deletion requests.

If you cannot access the app or your account

Without reinstalling the app, start your request through the existing support channel on the Contact page, or follow the method on the Personal Data Request Form page. State whether the request concerns a “Nowass account deletion” or “Nowass Partner account deletion” and provide the existing contact channel used for the account.

This public page has no sign-in or personal-data form. Do not send passwords, one-time codes, card details, or unnecessary identity-document images. Only necessary and proportionate information is requested through an existing, verifiable contact channel to confirm the requester.

Account access and personal app data

A successful in-app request closes personal account access and active app sessions and ends device-notification bindings. For a request initiated through support, these steps are applied after identity verification and policy review.

Profile, preference, and account-related personal app data with no retention basis is deleted, destroyed, or anonymized according to the review outcome. Closure of account access is not, by itself, proof that physical deletion or anonymization has been completed.

Retention limits for customer records

Service cases, invoice and payment records, security and abuse-prevention records, disputes, insurance/claims files, audit records, and competent-authority requests may be retained on a limited basis where required by applicable law, contract, or the establishment, exercise, or defense of rights.

An account deletion request does not automatically remove past payments or invoices, ongoing service/dispute processes, or a separate cancellation/refund request. The scope and basis of retained data are assessed separately during the request review.

Nowass Partner membership and provider organization

For a Nowass Partner account, a deletion request covers the requesting person’s membership access, sessions, and personal app bindings. It is not a request to close the provider organization itself, remove other authorized users, or delete organizational records in bulk.

Service jobs and operational history, quality and security records, bid/assignment records, settlement, payment and invoice records, contracts, and legal records may be retained in the organizational context. Personal membership and the retention basis for these organizational records are assessed separately.

How the request is reviewed

• The requester is verified through an existing, verifiable contact channel; new and unnecessary personal data is not collected.
• Records to be deleted, anonymized, or retained on a legal basis are separated.
• The request status and reasoned outcome are communicated within the timelines required by applicable law.
• Actual deletion, destruction, or anonymization is not considered complete until policy and authorization checks are complete.

Related links

Privacy Policy explains personal-data processing and retention. Personal Data Request Form provides the data-subject request method, and Contact shows the current support channel.