Services

How Nowass keeps drivers, fleets, and insurance customers moving with 24/7 assistance operations

Nowass is a nationwide roadside assistance and operations partner combining field teams, call center discipline, partner SLAs, and AI-supported automation.

NOWASS service backbone

<01>Roadside Assistance

Roadside Assistance

Battery boost, tire change, fuel support, lockout help, and compact roadside assistance packages.

<02>Towing and Transport

Towing and Transport

Light vehicle towing, transfer, winch recovery, accident transfer, and controlled transport operations.

<03>Breakdown and Technical Response

Breakdown and Technical Response

On-site diagnostics, OBD checks, electrical system review, cooling support, and minor mechanical response.

<04>Driver and Passenger Support

Driver and Passenger Support

Driver support, accommodation, alternative transport, passenger communication, and 24/7 call handling.

<05>Digital Services

Digital Services

Live tracking, instant notification, mobile access, and digital assistance-flow support.

<06>Parts and Installation

Parts and Installation

Spare part sourcing, VIN-based validation, installation coordination, and technical routing support.

Spare Parts Support

DOMAINS

NOWASS partnership areas

How it works

Your assistance journey with Nowass

We design the coverage model, define service levels, onboard field partners, connect reporting flows, and keep improving the operation with measurable data.

Your journey to reliable assistance with Nowass

PHASE 1: Request and Verification

Fast, clear need classification

Location and vehicle details
Driver, plate, vehicle type, package entitlement, and incident location are verified in one flow.
Incident type split
The need for towing, battery, tire, fuel, OBD, accident transfer, or passenger support is identified.
Coverage and cost check
Package scope, extra fees, distance, and service conditions are communicated transparently to the customer.

PHASE 1
PHASE 2
PHASE 3
PHASE 4

NOWASS projects

We bring digital products that scale roadside assistance, claims, partner networks, and AI-assisted field operations under one brand.

Filter by industries

Operation Flow

SLA Reporting

Insurance, Assistance

Insurance assistance command center

A command center model that unifies intake, service classification, provider assignment, SLA risk, cost control, and reporting for insurers.

AI Dispatch

AI, Dispatch

AI dispatch scoring for high-volume assistance

An AI-assisted operating model that scores case priority, service type, location, SLA risk, and the right provider for high-volume demand.

Fleet Assistance

Fleet, Rental

Leasing and rental fleet assistance guarantee

A fleet assistance model that manages breakdown, towing, tire, battery, and replacement workflows with contract SLA and customer experience control.

Coverage Planning

Network, Coverage

Tow zone and coverage mapping toolkit

A coverage planning toolkit that maps towing, recovery, and roadside partners by region, distance, vehicle type, and service capacity.

Call Center

Workflow, Automation

Call center workflow automation

A call-center workflow that reduces repeated questions, standardizes case notes, and accelerates towing, battery, tire, and fuel assistance cases.

See all projects

NOWASS projects

We bring digital products that scale roadside assistance, claims, partner networks, and AI-assisted field operations under one brand.

Filter by industries

Operation Flow

SLA Reporting

Insurance, Assistance

Insurance assistance command center

A command center model that unifies intake, service classification, provider assignment, SLA risk, cost control, and reporting for insurers.

AI Dispatch

AI, Dispatch

AI dispatch scoring for high-volume assistance

An AI-assisted operating model that scores case priority, service type, location, SLA risk, and the right provider for high-volume demand.

Fleet Assistance

Fleet, Rental

Leasing and rental fleet assistance guarantee

A fleet assistance model that manages breakdown, towing, tire, battery, and replacement workflows with contract SLA and customer experience control.

Coverage Planning

Network, Coverage

Tow zone and coverage mapping toolkit

A coverage planning toolkit that maps towing, recovery, and roadside partners by region, distance, vehicle type, and service capacity.

Call Center

Workflow, Automation

Call center workflow automation

A call-center workflow that reduces repeated questions, standardizes case notes, and accelerates towing, battery, tire, and fuel assistance cases.

See all projects

Our Clients

NOWASS experience

"We can see every step from claims intake to towing dispatch on one screen."

NOWASS made our emergency support operation more measurable. We track team, SLA, and cost reports in a simple way.

Insurance Operations Manager

Corporate Assistance Program

"Our drivers now clearly see when they will receive support and where the team is."

On the fleet side, we analyze waiting times and repeat breakdown calls more effectively. Live tracking increased customer confidence.

Fleet Manager

Logistics and Field Operations

"Managing package sales, applications, and customer communication in the same flow made a serious difference."

For our agency, the roadside assistance package became more than an add-on service; it became a strong offer that generates recurring revenue.

Agency Channel Lead

Package Sales Partnership

"The OBD and parts verification approach reduced unnecessary towing and wrong-part risk."

Technical accuracy and customer communication improved at the same time in service operations. The integration process moved quickly.

Service Network Director

Automotive Service Partner

"A separate procedure and safe transport standard for EV users gave us confidence."

Charging guidance, battery depletion, and EV-compatible towing processes can now be explained more clearly to customers.

EV Operations Lead

New Mobility Ecosystem

"Towing, accommodation, and alternative transportation support came together in a single process."

After an accident, we can offer the customer not only vehicle transfer, but a real solution for continuing the journey.

Claims Support Team

Post-Accident Assistance

"Measuring partner performance made it easier to assign the right team to the right job."

With region, service type, speed, and feedback data, we manage our field network much more intentionally.

Partner Network Manager

Towing and Service Operations

"When our customers are stranded, they call one number and get a clear answer."

The 24/7 call approach, packaged service, and live updates provide confidence, especially on intercity trips.

Individual Package User

NOWASS Premium

"We explain roadside assistance packages more clearly across campaigns and social media."

The NOWASS message is clear: emergency support, packaged coverage, and corporate efficiency. That clarity also strengthens ad conversions.

Growth Team

Package and Performance Marketing

Reviewed on

4.8 rating

Resolve cases faster with Nowass

If you share your coverage need today, your pilot network can be ready
as early as 2-4 weeks

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How Nowass keeps drivers, fleets, and insurance customers moving with 24/7 assistance operations

NOWASS service backbone

Roadside Assistance

Towing and Transport

Breakdown and Technical Response

Driver and Passenger Support

Digital Services

Parts and Installation

Roadside Assistance

Towing and Transport

Breakdown and Technical Response

Driver and Passenger Support

Digital Services

Parts and Installation

DOMAINS

NOWASS partnership areas

Your assistance journey with Nowass

Your journey to reliable assistance with Nowass

Fast, clear need classification

Location and vehicle details

Incident type split

Coverage and cost check

Routing the right partner to the right case

Best-fit field network

AI-assisted priority

Corporate integration

Transparent field tracking and fast resolution

Live tracking

On-site resolution

Safe routing

Measuring cost, quality, and satisfaction

SLA closure

Partner performance

Corporate report

Continuous improvement

NOWASS projects

Insurance assistance command center

AI dispatch scoring for high-volume assistance

Leasing and rental fleet assistance guarantee

Tow zone and coverage mapping toolkit

Call center workflow automation

NOWASS projects

Insurance assistance command center

AI dispatch scoring for high-volume assistance

Leasing and rental fleet assistance guarantee

Tow zone and coverage mapping toolkit

Call center workflow automation

Our Clients

NOWASS experience

"We can see every step from claims intake to towing dispatch on one screen."

"Our drivers now clearly see when they will receive support and where the team is."

"Managing package sales, applications, and customer communication in the same flow made a serious difference."

"The OBD and parts verification approach reduced unnecessary towing and wrong-part risk."

"A separate procedure and safe transport standard for EV users gave us confidence."

"Towing, accommodation, and alternative transportation support came together in a single process."

"Measuring partner performance made it easier to assign the right team to the right job."

"When our customers are stranded, they call one number and get a clear answer."

"We explain roadside assistance packages more clearly across campaigns and social media."

Resolve cases faster with Nowass