Turkish source updated: August 4, 2026

Pre-Information Form

This form explains the essential information that must be provided before purchasing a Nowass package or service under distance-contract rules.

The product or service page, cart summary, total price, payment choice, and service scope shown at checkout form the transaction-specific part of this pre-information. This English version is provided for convenience; the Turkish text prevails in case of discrepancy.

Scope of pre-information

Before a distance contract is formed or the consumer accepts a corresponding offer, the main characteristics, seller/provider details, total price and additional costs, payment and performance terms, withdrawal right, contact channels, and dispute routes are presented clearly.

The seller or provider bears the burden of proving that pre-information was given. Transaction-specific information, displayed document versions, and the user's statement are associated separately with the transaction record.

Seller / provider details

Nowass provider and contact details
Corporate information	Details
Registered company name	NOWASS YOL YARDIM VE DESTEK HIZMET SANAYI TICARET LIMITED SIRKETI
MERSIS number	0632155487800001
Tax identification number	6321554878
Registered office	Bahçelievler, 317. Sk. No:1/6 06830 Gölbaşı/Ankara
Contact	+90 312 911 08 06 info@nowass.com.tr https://nowass.com

Main characteristics of the service

Nowass provides roadside assistance, towing/transport, breakdown and technical response, parts/installation routing, driver-passenger support, digital notifications, and 24/7 call support packages or standalone services. The purchased item’s name, code, scope, price, validity period, and any usage limits are shown in the cart and service detail page.

Transaction-specific information

Transaction and service information presented before checkout
Information	How it is provided
Package or service	Name, Nowass code, main characteristics, scope, validity, and any usage limits are shown on the product/service page and in the cart.
Total price and additional costs	The tax-inclusive total, installments or payment plan, and any known additional costs are shown before order confirmation. The calculation method is explained for costs that cannot be calculated in advance.
Payment	Available payment methods and payment-provider information are shown at checkout. Nowass does not store raw card data.
Performance and activation	Activation timing, method of performance, regional/operational conditions, and any commitments are shown in the relevant service details and order record.
Withdrawal and contact	Withdrawal conditions, period, method, and notification channel are explained below and in the relevant agreement.
Digital content or technical requirements	Any technical protection, hardware/software compatibility, or digital requirement for the purchased item is shown separately before checkout.

Payment, performance, and activation

Digital package or service activation starts after a verified payment result and required operational checks. Field performance depends on conditions such as location, vehicle, weather and roads, partner availability, safety, and regional coverage. The confirmed scope and transaction terms appear in the order record.

Withdrawal right and exceptions

For service contracts, consumers may withdraw within 14 days from the contract date without giving a reason or paying a penalty. It is sufficient to send the notice to Nowass in writing or through a durable medium before the period expires.

If performance begins at the consumer's express request before the withdrawal period ends and is completed, the withdrawal right may expire. Where there is partial performance or a used service, the value of the performed part may be considered as permitted by law.

See Cancellation and Refund Policy (opens in a new tab) and Withdrawal Form (opens in a new tab) for details.

Withdrawal notice, requests, and disputes

Send a withdrawal notice, request, or complaint to info@nowass.com.tr (opens in a new tab) or to the postal address in the seller/provider table.

For consumer transactions, applications may be made to consumer arbitration committees or consumer courts within applicable jurisdiction and monetary thresholds. Mandatory rights and venues granted to consumers by law remain reserved.